E-Government in Malaysia

Electronic government (E-government) is defined as the use of Internet and other digital devices in public sector to deliver services and information.

The implementation of electronic government started since the initiation of Multimedia Super Corridor (MSC) by the Malaysian government. By implementing e-government, it will help to improve the government processes, connect citizens and build interactions with and within the civil society.

Today, there are many opinions regarding the implementation of E-government in Malaysia. Some say, users are not satisfied with the e-government services provided. Others say, Malaysia has a low penetration in terms of e-government usage among their citizens. Malaysia’s online services were barely above the interactive level and the citizen-centric component is only minimally present. Malaysia is categorized under the “Slow Starters” group which means that the e-government implementation in Malaysia is at a slow pace.

There are 5 Conditions to ensure the success of E-Government Implementation in Malaysia:

1. Usage – widespread public adoption :
2. Access – wide variety of delivery channel for public access
3. Equality – reaching to all segments of society
4. Quicker Roll-out – quick, focused and comprehensive roll-out
5. Expense – minimal capital outlay

Citizens' adoption is another important issue, because the success and acceptance of e-Government initiatives are dependent on citizens’ willingness to adopt and utilize these services. Some barriers toward adoption of e-government service are Technology and security barriers and Citizen Barriers.

1. Technology and Security Barriers: lack of technical infrastructure - a significant barrier to the development of government organizations ’ capabilities to make available online services and transactions.

2. Citizen Barriers: little is known about how consumers distinguish and estimate electronic service release.

The underlying criteria for evaluating security in e-government are based on the common security principles which are: Availability, Integrity of Data and System, Confidentiality of Data and System, Accountability, Assurance, and Trust. This research will Identify and analyze the factors that affect the adoption of e-government services that will successes e-government Implementation, Characterize the barriers of citizen adoption of electronic service, and The final objective of this study is to implement conceptual framework that successes the adoption of e-government services.

Some Malaysian e-government websites:

1. Malaysia Trade And Industry
2. Road Transport Department (JPJ)
3. Majlis Perbandaran Kajang (MPKJ)
4. Jabatan Pendaftaran Negara (JPN)
5. Immigration Department
6. IPTA
   

-Joel Vergis-